Return Policy

Thank you for shopping at sturdyespadrilles.com. We want you to be completely satisfied with your purchase of authentic Sturdy Espadrilles footwear. This Return Policy explains your rights and obligations when you wish to return an item. Please read it carefully before initiating a return.

Our Commitment to Your Satisfaction

At sturdyespadrilles.com, we stand behind the quality of every pair of Sturdy Espadrilles shoes. We understand that sometimes a product may not meet your expectations, or you may simply change your mind. That is why we offer a straightforward return process for most eligible items. Our goal is to make your experience as fair and transparent as possible.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must have been purchased directly from sturdyespadrilles.com. We cannot process returns for products bought from other retailers or third-party sellers.
  • The return request must be initiated within the time period specified on our website at the time of your purchase (typically counted from the date you receive your order).
  • The item must be in new, unused, and unworn condition. This means:
    • No visible signs of wear, scuffs, or dirt on the soles or uppers.
    • All original tags, stickers, and packaging must be intact and attached.
    • The original shoe box must be included and undamaged (please do not use the shoe box as the outer shipping box).
  • Items marked as “final sale” or “non-returnable” at the time of purchase cannot be returned. Such items will be clearly labeled on their product page on sturdyespadrilles.com.

Non-Returnable Items

The following types of products are generally not eligible for return:

  • Gift cards (digital or physical).
  • Any item that shows signs of being worn, washed, altered, or damaged by the customer.
  • Items returned without their original packaging or with a damaged shoe box.
  • Any product that is not in resellable condition, as determined by our team.
  • Customized or personalized Sturdy Espadrilles footwear, unless the customization was our error.

If you are unsure whether your item is returnable, please review your order confirmation or visit sturdyespadrilles.com for the most current guidelines.

How to Initiate a Return

To start a return, please follow these steps:

  1. Log into your account on sturdyespadrilles.com (or use the order lookup feature if you checked out as a guest).
  2. Locate the order containing the item(s) you wish to return.
  3. Select the specific product(s) and indicate the reason for the return.
  4. Submit your return request for approval.

Once your return request is reviewed and approved, you will receive instructions on how to send the item back to us. Please do not send any returns before receiving approval, as unauthorized returns may not be processed.

Condition of Returned Items

We take the condition of returned items very seriously. When you return a pair of Sturdy Espadrilles shoes, please take care to:

  • Repack the shoes in their original shoe box.
  • Place the shoe box inside a protective outer shipping box or padded envelope. Writing on or taping directly onto the shoe box may void the return.
  • Ensure the shoes are free of dust, pet hair, deodorant marks, or any other residue.
  • Do not force the shoes into a box that is too small, as this can permanently crease or damage them.

Returns that do not meet these condition standards may be rejected and sent back to you, or may receive only a partial refund.

Refund Process

After we receive your returned item(s), our team will inspect them to confirm they meet the eligibility criteria. This inspection typically takes several business days after delivery to our return facility. Once the inspection is complete, one of the following will happen:

  • Approved return: A refund will be issued to your original payment method. The refund amount will cover the cost of the product(s) only.
  • Partial refund: If the item shows minor signs of use or missing non-essential packaging, we may still issue a partial refund at our discretion.
  • Rejected return: If the item is worn, damaged, or otherwise non-returnable, we will contact you. You may choose to have the item sent back to you (at your expense) or donate it on your behalf with no refund issued.

Once a refund is issued, please allow several business days for your bank or payment provider to reflect the credit in your account.

Exchanges

If you need a different size, color, or style of Sturdy Espadrilles footwear, the fastest way is to return the item you have and place a new order on sturdyespadrilles.com. We do not offer direct exchanges at this time because inventory can change quickly. This method ensures that you secure the replacement item before it sells out.

Damaged, Defective, or Incorrect Items

We highly value quality control at sturdyespadrilles.com. However, if you receive a product that is damaged, has a manufacturing defect, or is not what you ordered (wrong size, color, or model), please contact us immediately through our website. We will handle these cases separately from standard returns.

For damaged or defective items, please include clear photos showing the issue along with your order number. We will work with you to arrange a resolution, which may include a replacement or a full refund. In such cases, you will not be held responsible for the condition of the item.

International Returns

If you are returning an item from outside the country from which we operate, please be aware that you are responsible for any customs fees, duties, or taxes associated with the return shipment. We recommend marking the package clearly as “Returned Goods” to avoid additional charges. Any customs fees incurred by us for receiving your return may be deducted from your refund.

Late or Missing Refunds

If you have returned an item and have received confirmation from us that your refund was issued, but the credit has not appeared in your account after a reasonable number of business days, please take the following steps:

  1. Check with your bank or credit card issuer, as processing times vary.
  2. Check with your payment provider (e.g., PayPal, afterpay, etc.).
  3. If you have done both and still cannot see the refund, please contact us through the contact form on sturdyespadrilles.com with your order number and return tracking information.

We cannot refund amounts that have already been credited by our system but are delayed by your financial institution.

Final Sale Items

Items marked as “Final Sale” at the time of purchase are not eligible for return or refund under any circumstances, including size exchanges. These items are clearly labeled on their product page on sturdyespadrilles.com. Please double-check sizing and product details before purchasing final sale merchandise.

Right to Modify This Policy

sturdyespadrilles.com reserves the right to update, change, or replace any part of this Return Policy at any time. Changes will be effective immediately upon posting to this page. It is your responsibility to review this policy periodically. Your continued use of our website or placement of an order after any changes constitutes acceptance of the new terms.

Questions About Returns?

If you have any questions that are not answered in this Return Policy, please visit sturdyespadrilles.com and use the contact form available on our website. Our team will respond as quickly as possible.

Thank you for choosing sturdyespadrilles.com. We appreciate your business and are committed to helping you find the perfect pair of Sturdy Espadrilles footwear.